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  5. Troubleshooting RealPlayer

Troubleshooting RealPlayer

ATLAS Digital Media uses the Real Helix system as our default internet audio/video

platform. The free Real Player is required to play this media, and it is available for MacOS, Windows and Linux.

Real Player Logo

Sometimes you will experience poor audio or video quality even when you are connected to a broadband internet connection. This is usually due to the RealPlayer not being configured for the speed of your connection. Changing this configuration usually allows your RealPlayer to deliver the optimum quality for your internet connection.

This short video (4:31) will show you how to perform this configuration.

If you're still experience problems playing back ATLAS media, please let us know.