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Options for Supported Sites

We can provide webmastering, maintenance, or simply occasional help for your website. If the site uses technology we don't support we'll help you find someone who can assist.

We also want to stress the importance of a website's compliance with modern web standards and recent state required accessibility laws. Maintaining the site according to these guidelines should be a priority for a unit, as they bring many practical benefits:

  • simple maintenance
  • quick site-wide changes
  • automatic search engine optimization
  • quick loading and responsive pages
  • cross-browser and cross-platform compatibility
  • future-proof against an evolving internet
  • accessibility for disabled users

You are encouraged to keep these points in mind when thinking about the following three maintenance options:

1. ATLAS-Supported Contribute Maintenance

Users updating content on the website are setup with Adobe Contribute. It eliminates the need for knowledge of web technologies and makes edits as simple as using a word processor. It protects the underlying website structure, guarantees that the site design remains consistent, and allows publishers to concentrate on content rather than implementation details.

Since Contribute doesn't allow one to modify the design template or source code directly, we'll make these technical sorts of changes free of charge. This way we can ensure that the template and site structure continue to function and adhere to the standards and laws required, and the department doesn't need to invest in a programmer able to correctly make these changes.

We would setup the software for the department, provide Contribute training, offer regular help sessions, and troubleshoot any specific problems users may have when making changes. We have a mail queue for users to submit help requests, and we try to resolve issues within 24 hours. Sometimes, though, the size of our queue and the work involved in the request can take slightly longer (critical requests are always treated with priority). Also, under normal circumstances structural and template change requests can be addressed within 2 business days.

2. Unit-Maintained

Departments with a knowledgeable webmaster are free to use whatever software package they're comfortable with. Dreamweaver would be our recommended development environment for web developers and is what the sites are initially developed within. With Dreamweaver it is possible to make site-wide changes, modify the templates and structure, add client-side and server-side scripting, and generally have full control over the website.

When handing over the site to a department using Dreamweaver (or any other source code-based editor) we are also handing over any assurances that the template, navigation, source code, styles, scripts, and file structure are protected. Therefore, the departmental webmaster would be expected to be able to write and edit the code by hand, validate for web standards and accessibility laws, and be able to troubleshoot problems in the markup themselves. We will do periodic reviews of all websites to ensure accessibility and point the webmaster to any areas of concern, but we expect departments who want this option to be able to make appropriate corrections to sites internally.

We would setup the software for the department, and our regular help sessions are open to all College units. However, website support beyond the initial setup and help sessions would be charged to the department at an hourly rate.

3. ATLAS-Maintained

In this scenario the unit pays us to act as the department's full time webmaster. The cost is usually assessed by the frequency and type of updates, but a unit also has the ability to pay a semester fee that covers all work potentially done. The cost helps cover the resources we would dedicate to the site, and the department would have their own queue for all things related to the website.