Terms of Service
Eligibility
Support is provided for university-owned computers in participating departments located on campus with the following minimum specifications:
Windows
- Operating System: Windows XP Professional
- Processor: Pentium 4
- Hard Drive Size: 40 GB hard drive minimum
- Memory: 512 MB RAM minimum
Apple Macintosh
- Processors: G4
- Operating System: OS 10.4
- Hard Drive Size: 40 GB hard drive minimum
- Memory: 512 MB RAM minimum
Need help with departmental equipment located off-campus? Bring it to your departmental office, and ATLAS will pick it up for service. A fee-based CITES On-Site technical support service is also available.
Need help with personally-owned equipment? Contact CITES Central Help Desk or CITES On-Site. The CITES Central Help Desk provides phone, email and walk up support for home computing issues. CITES On-Site provides technical assistance by appointment at campus or off-campus locations.
Support for Software Installation
ATLAS installs campus site-licensed programs as well as commonly used commercial programs purchased at Central Stores or at Campus Webstore. Departments are responsible for obtaining and providing ATLAS consultants with proof of licensing for any commercial programs prior to installation as well as appropriate media. Client units will also be responsible for storing documentation, software and accessories.
Support for Software Use
ATLAS provides support to all LAS departments for using software in several broad areas, including course management systems, development of online curricular materials, digital media production, statistics and GIS consulting. CITES also provides campus software training. Departmental Computing consultants may refer users to ATLAS or campus resources for help using software.
Support for Research Projects
Support for specialty equipment used for research projects is available for a fee. Researchers and grant writers are encouraged to contact ATLAS and include computing support costs in their research plans.